Cancellation & Refund Policy

Version: 1.2 · Last updated: 20 October 2026

Subscriptions, credit packs, bespoke work and event services

1. General subscription cancellation

Cancel in Settings > Manage subscription, where functioning, or email info@housemind.uk. Ordinary cancellation prevents later renewals; paid benefits generally remain to period end, while purchased-credit-only access remains available after that. Failed payment gets a seven-day cure period if permitted by billing terms. This is distinct from exercise of statutory cancellation rights.

2. Cooling-off and early commencement

Many qualifying UK distance service contracts have 14-day statutory cancellation rights from contract formation. For subscriptions including services and digital access, entitlement and refund consequences must be assessed against the actual contract and applicable law. A customer who expressly requests early performance may owe a lawful proportionate charge for work already done if required disclosures and formalities were met. Housemind will not label all payments non-refundable or exclude statutory remedies.

A particular fixed-date leisure/catering/accommodation arrangement may benefit from a statutory cancellation exception, but event planning as an independent service is not automatically exempt. Review each kind of event booking with UK consumer counsel.

3. Purchased credits and unused subscription credits

Purchased credit packs are separate purchases, expire after 12 months and survive subscription cancellation; refunds and cooling-off rights, where applicable, override any ordinary non-cash/non-refundable policy. Included monthly credits follow the stated rollover and cancellation rules; unused credits are not cash. If Housemind cannot provide a charged service, the applicable credits are restored.

4. Bespoke project cancellation and deposits

An accepted quote will describe stage of work, amount already earned, third-party irrevocable commitments and the applicable cancellation terms. Deposits are advance payments against the total agreed fee, NOT automatically non-refundable. If cancellation occurs, Housemind will assess lawful amounts for work supplied and genuine irrecoverable losses, avoid disproportionate charges, provide an itemised explanation and refund any amount due.

For events, supplier deposits are separately identified and customers receive supplier cancellation rules before approval. Housemind generally asks customers to contract and pay suppliers directly. Quotation, statutory rights and consumer fairness take precedence over any general policy.

5. Claim and model cancellation form

To exercise a statutory right or request cancellation email info@housemind.uk or use the functioning in-app route. Model form: “I give notice that I cancel my Housemind [subscription/credit purchase/service] ordered on [date]. Name [name]. Contact [email]. Date [date].” No particular form is mandatory. Eligible statutory refunds are processed using the required method and legal deadlines.

6. Direct supplier bookings

Housemind does not process refunds for venues, garages or other external suppliers because you pay them directly. Any supplier cancellation terms apply under your own supplier agreement. Housemind’s service charges and any refund rights relating to them are assessed separately.

7. Important legal protection

Nothing in this policy restricts statutory consumer rights. A service starting within the cooling-off period requires the relevant express request and disclosures; the appropriate rights for app functionality, ongoing services and event-related work can differ. Where a cancellation fee or deposit retention applies it must be fair and reflect the circumstances, including work actually performed and genuine losses.

Housemind Ltd · Registered in Scotland, SC906223 · Registered office: Office 1, Technology House, 9 Newton Place, Glasgow G3 7PR · info@housemind.uk